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  #1  
Old October 14th, 2010, 12:25 PM
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Eric Eric is offline
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Default Factory offline for about 1 hour

We need to do some unscheduled maintenance on the server. It will be down for about 1 hour. I will update this thread when the Factory is back online.

Sorry for the inconvenience.

Eric
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  #2  
Old October 14th, 2010, 01:50 PM
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We are still experiencing some server problems trying to restart the server. Will update this thread when we know more.
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  #3  
Old October 14th, 2010, 04:36 PM
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It seems our server has crashed (or is unresponsive). We are actively dealing with our host to resolve this issue. It might be a few more hours before we can either reformat the drive or replace it and copy our backups over to the reformatted/new server.

Again, sorry for any inconvenience this may have caused.
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  #4  
Old October 14th, 2010, 07:16 PM
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The Factory is now back online but we had to modify our DNS records in order to get it back online. Because of this, you might receive a 404 when trying to reach the Factory until the nameserver has resolved. This could take a few hours depending on where you live.

Due to these issues, Google Affiliate Network merchants will be unavailable for about 24 hours. If you promote products from merchants that belong to the Google Affiliate Network, it's best to not modify or download your stores until this issue has been fixed. This thread will be updated when the GAN merchants have been added back into the Factory.
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  #5  
Old October 14th, 2010, 09:07 PM
amylavonne amylavonne is offline
 
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Sorry you had a shitty day, Eric. Unfortunately, we rely so much on hardware and software. Thanks for providing the play by play updates.

Amy
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  #6  
Old October 14th, 2010, 09:09 PM
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Thank you for your encouraging words, Amy!
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  #7  
Old October 15th, 2010, 05:59 AM
bigcroc bigcroc is offline
 
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Have lost a feed on datafeedr and the site is a blank page, are they connected?
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  #8  
Old October 15th, 2010, 06:02 AM
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We've actually just restored a couple of minutes ago. Can you check again? Also, if the feed was created in the past 24 hours, it might be lost. I will post more about that in a minute.
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  #9  
Old October 15th, 2010, 06:08 AM
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It was created in the last two weeks and the site it was using, the page has gone blank but I can't see how they're connected.
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  #10  
Old October 15th, 2010, 06:11 AM
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Do you mean your actual website is blank? If so, please post a thread in the forum as this is not related to the Factory being offline.
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  #11  
Old October 15th, 2010, 06:25 AM
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Here's a quick update on this situation. While the DNS redirect worked for some, it did not seem to propagate for most users. Therefore, many members were presented with a 404 page. We've removed the DNS redirect so now you should be able to get into the Factory again.

Additionally, we had to restore from a backup file. For the most part, you should not notice any loss of data. If you have made changes to your store in the past 24 hours, you may have noticed those changes have been overwritten by the restore. There seem to still be a few issues with some stores and we are still looking into those problems.

We will keep this thread updated as we go.

Sorry for any inconvenience this downtime may have caused.

Eric
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  #12  
Old October 15th, 2010, 06:35 AM
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We have to take the Factory offline again to fix a missing store issue. We hope to have the factory back online in about 2 hours.
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  #13  
Old October 15th, 2010, 06:46 AM
leahbs leahbs is offline
 
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Default Are we offline at the moment? Cant get on factory?

Hi there - being on UK times means I might be working when you guys are trying to fix stuff - just my luck that its my very first attempt at shop building and I'm concentrating hard but I'll stop for lunch and hope its all back up in a bit

love the forum by the way

thankyou
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  #14  
Old October 15th, 2010, 08:30 AM
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We managed to solve the last issue about some missing stores. The Factory should be accessible again for everyone.

As Eric already mentioned... for the most part, you should not notice any loss of data. Only if you have made changes to your store(s) in the past 24 hours, you may have noticed those changes have been overwritten by the restore.

Should you still experience any problems whether it be access problems or missing stores or anything else feel free to post your problem in this thread.

Once again our apologies for any inconvenience this downtime may have caused.
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  #15  
Old October 15th, 2010, 08:30 AM
bigcroc bigcroc is offline
 
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Quote:
Originally Posted by Eric View Post
Do you mean your actual website is blank? If so, please post a thread in the forum as this is not related to the Factory being offline.
Yes the site datafeedr is on is blank and the same shop is missing in the factory, all other sites on the server are live except the one datafeedr was on. I too can't see it being connected but it is strange. englandshirts.co.uk
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  #16  
Old October 15th, 2010, 08:32 AM
bigcroc bigcroc is offline
 
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Thanks feed is back, I'll have to see why site went blank.
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  #17  
Old October 15th, 2010, 09:06 AM
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Quote:
Originally Posted by bigcroc View Post
I too can't see it being connected but it is strange. englandshirts.co.uk
Yes, these 2 issues are definitely not connected.

Quote:
Originally Posted by bigcroc
Thanks feed is back, I'll have to see why site went blank.
Thanks for the update.
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  #18  
Old October 16th, 2010, 11:53 AM
gveitch gveitch is offline
 
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Hi Eric,

The factory offline message is still appearing on my site since yesterday.

Is the factory still down?

thanks
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  #19  
Old October 16th, 2010, 12:18 PM
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Quote:
Originally Posted by gveitch View Post

The factory offline message is still appearing on my site since yesterday.
Everything is up and running well. Can you clear your browser cache?
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  #20  
Old October 16th, 2010, 12:37 PM
gveitch gveitch is offline
 
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just have done and had a refresh, but the message is still displayed.

I did only start this store two days ago. do you think its maybe lost and i need to start again?

Last edited by gveitch : October 16th, 2010 at 12:39 PM.
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